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Suggestions of Reporting Vehicle Software Issues

3371 Views 2 Replies Latest reply: 2018-08-02 00:37:38


  •   Level 10   
    (10887) points
    Autel Support
    2017-05-18 07:15:47
       

    Dear customers, 

     

    To achieve accurate solutions for tech issues quickly, you are recommended provide following information when reporting software issues to support@autel.com. Thank you in advance for your cooperation!

     

    Model of equipment

    Serial Number

    Brand and software version

    Car information (including make, model, year, VIN code, engine type and displacement); chassis number is needed if it is a Benz or Bmw, and Build Code is required for PSA car

    Country

    Test path

    Detailed description of problem 

  •   Level 1   
    (0) points
    atvdiego

    2018-05-15 21:17:52 (Reply to:Autel Support)

    My problem is the scanner disappear all makes


  •   Level 2   
    (46) points
    Bloody

    2018-08-02 00:37:38 (Reply to:atvdiego)

    Ac eso a imagen logotipo cars
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