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Things that no longer work and need to be solved

11575 Views 28 Replies Latest reply: 2020-10-10 14:02:04


  •   Level 8   
    (2012) points
    Pedro
    2015-05-10 16:55:54
       Dear user of this great brand, AUTEL. I have open this discussion in order to you explain, the best you can and polite, what feature stops to work or is not working very good.

    We should do this post and if it's possible send a DATALOG.

    I suggest to fill a form like the one below:

    Example:

    Type of equipment: Maxisys 908 Pro
    Serial Number: V09G12566727
    Brand and version: Ford v5.10
    Car information: Ford Focus 1.6 TDCI 2007 WF0SXXGCDS8E71244
    Country: Portugal
    Problem: Don't do programming in Motor ECU
    Description of the problem: In version 5.00 it was possible to do programming in the MOTOR ECU. After update it's no more possible to do. I try in other Ford cars and have the same problem.



    If you have any suggestion in order to improve, please email me or open another discussion. 

    Please make a effort to use this discussion to post the problems not to star a conversation.




  •   Level 10   
    (10892) points
    Autel Support

    2015-05-10 22:13:26 (Reply to:Pedro)

    Good suggestions, Pedro! Thank you. 
    Yes, the information listed above is very important for engineers to locate and analyze any software problem. Detailed problem description and datalog is the best information for engineers. 
    Thank you in advance for all the cooperation!

  •   Level 10   
    (7890) points
    ede65

    2015-05-16 15:08:53 (Reply to:Pedro)

     yes pedro that is a good suggestion indeed but the issue should also be posted on the forum if not posted first on the forum so that everybody can read it and verify  and it does not become just one data logged that could very easily be overlooked by support and hidden from us, on the other hand if it is posted on the forum as well and we find that we also have the same issue then it can be massively data logged to autel and get better attention. my opinion. what do you think?

  •   Level 8   
    (2012) points
    Pedro
    2015-05-18 03:07:22 (Reply to:ede65)
     I think U'r right two. In that way U can have help from support and from forum users. 



  •   Level 8   
    (2012) points
    Pedro
    2015-05-18 03:11:49
    Type of equipment: Maxisys 908 Pro
    Serial Number: V09G40302794
    Brand and version: Audi 2.31
    Car information: Audi A4 1.9 TDI 1998 WAUZZZ8DZWA145051
    Country: Portugal
    Problem: Don't find the Pin Code
    Description of the problem: I've tried in several cars, from different years, from 1997 to 2001, and never could read the PIN CODE. This is a very useful tool please review this issue.

  •   Level 3   
    (95) points
    tientran909

    2015-05-21 11:19:29

     Suzuki not communicate to any module. GM lastest update read code faults problem. Instead read the only fault code , it read and load up all the codes for the vehicle.

  •   Level 6   
    (680) points
    Erik Autel US

    2015-06-04 11:23:45 (Reply to:Pedro)

     Hello,

    Please datalog the issue you have on the Pin Read for VW & Audi so our engineer can look into it.

    Please go to Support & Updates. Then Training Videos. Any issues, please email me.

  •   Level 6   
    (680) points
    Erik Autel US

    2015-06-04 11:26:58 (Reply to:tientran909)

     Hello,

    For the Suzuki, please datalog the issue. Go to Support & Updates. Then Training Videos. Any questions, please email me. 

    As for the GM issue, engineers has mentioned to me it will be released Jun 5 or 6. Please let me know if it is resolved.

  •   Level 10   
    (7547) points
    witsend

    2015-09-12 19:31:21 (Reply to:Erik Autel US)

       Please remove  menu functions from the list of all makes that will fail or is no longer  supported any longer and make sure the functions  work before putting them back on the menu list again !Common sense to Beta test software for 6months in advance on a dozen Guinea Pigs before releasing it on a thousand Hamsters to chew it apart and send datalogs .LOL

  •   Level 8   
    (2559) points
    busaman

    2015-09-17 11:17:00 (Reply to:witsend)

     i totally agree beta test before release i don't mind testing as long as i know that's what im doing, tested software should only be released....
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